This privacy notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for financial advice. This information will relate to your
personal and financial circumstances. It may also include special categories of personal data such as data about your
health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract
with you. The information that we collect about you is essential for us to be able to carry out the services that you
require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory
Where special category data is required we’ll obtain your explicit consent in order to collect and process this
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
In order to deliver our services to you effectively we may send your details to third parties such as those that we
engage for professional compliance, accountancy or legal services as well as product and platform providers that we
use to arrange financial products for you.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the
nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and
that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures
to protect your personal data in transit such as password protecting emails and using a guaranteed postal service.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your
details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for
services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods.
We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a
future claim against us. In any case, we’ll not retain your personal data for longer than 80 years.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions
of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of
your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data
to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or
remove any information that you think is incorrect.
We’d like to send you information about our products and which may be of interest to you. If you’ve agreed to receive
marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be
contacted for marketing purposes, please contact us by email or post.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner's Office
0303 123 1113 (local rate)
policy was last updated on 25th May 2018.
How to contact us
Or write to us at Andrew Heptinstall Financial Services
11 Bridge End